| The Vision People Process |
Vision’s unmatched service levels are achieved with the
help of an outstanding staff of high-caliber employees who have
been trained extensively. We challenge executives to help clients
solve pressing business problems, meet sharp turnaround times,
and build their organizations into more productive and profitable
competitors in the marketplace. |
|
Training:
Our dedicated in-house training facilities and resources have
created the industry’s best training program for healthcare
processing professionals. The process guides employees in
the development of technical skills and management capabilities
which assures the delivery of high quality work.
We train and certify employees in the following areas:
- Proficiency – Level determined
by test
- Core – Internal processes and
computer application and specialties based on the client
account
- Soft Skills – communication (writing,
listening, speaking, and telephone skills), leadership,
and quality assurance
- Ongoing Skills – Continuous monitoring
to keep up with program change
|
|
Comprehensive
Training
|
|
Training Activity
|
Initial
Training
(Hours)
|
Ongoing
Training
(Hours/Year)
|
| Company Orientation |
6.5
|
6
|
|
Specific healthcare transactions
|
59.5
|
6
|
|
Client Orientation
|
2
|
6
|
|
Client Specific
|
40
|
12
|
|
Compliance
|
2
|
12
|
|
Knowledge Evaluation
|
10
|
26
|
| On the Job |
12
|
As needed
|
|
Skill development
|
None
|
6
|
|
We
reduce your operating costs and increase your customer
service, by guaranteeing our services
|
|
Because Vision agents are highly trained, they are equipped
to make important decisions in the transaction processing procedure. |
| Examples
of decisions made by current Vision agents |
 |
Patient information |
|
Guarantor
details |
|
Get accurate mailing
address |
|
|
Identify
type of coverage |
|
Identify
DOS through demo/charge/exam sheets |
|
Identify
discrepancy between procedure codes versus the ones
on the charge sheet |
|
Identify
mismatch of CPT and diagnosis codes |
|
Identify
the corresponding “test/day#” with their
procedures |
|
Identify
distinct procedures and bill them separately |
|
Identify the
use of modifiers |
|
|
Choose
the appropriate referring physician |
|
Locate
the third-party provider |
|
Identify
duplicate charges |
|
Identify
the need for pre-operative codes |
|
Deciding
on date of admission in case of in-patient care |
|
Billing
out-of-state BCBS to the local plan |
|
|
Non-availability
of insurance card copy |
|
Decide on
subscriber relationship |
|
Correct wrong
insurance orders |
|
Choosing between health
and liability insurance |
|
Complete address for
insurance |
|
|
We take care of our employees so they take care of you! |
|
Employee benefits result in high quality and
performance, improved productivity, and exceptional morale.
Benefits include:
- U.S.-style work culture
- 360-degrees performance management
- Above average total compensation
- Instant rewards based on performance metrics
- Unique employee option program
- Bonuses
- Longevity-based bonuses
- Health insurance
- Free transportation and meals
- Sophisticated system for retraining
|
