| Frequently Asked Questions - FAQs |
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| 1. We would like to understand Vision’s Healthcare Expertise |
- Our offering covers the entire Medical Billing Cycle and includes transaction processing services such as Medical Coding, billing and voice-based follow-up services
- Knowledge of all state laws, Experience on over 20 Billing/Practice management systems (including IDX, SMS, Medical Manager, etc) and over 40 specialties.
- We currently service over 40 U.S. Healthcare clients representing well over $ 1 Billion in claims processed and we have saved well over $ 40 Million so far
- We offer world-class service level guarantees covering productivity, cost reduction, accuracy and turnaround time from our state-of-the-art, ISO 9001,
ISO 27001
certified, HIPAA compliant facilities.
- Well-tested processes to recruit, train, ramp-up, and operate BPO services with proprietary software applications to manage workflow, production, and people
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| 2. Do we have to change my in-house computer systems? |
No, you don't have to change anything. We'll learn and adapt to your existing systems. |
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| 3. How can I benefit from outsourcing? |
Rising administrative costs eat away at your profits. Vision Healthsource delivers high quality, cost-effective transaction processing that reduces those costs and even increases revenues through more efficient processing. We call it: |
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OutsourcingSENSE combines our expertise in business process management with end-to-end service delivery capabilities and a global network of service centers Onshore/Onsite and offshore centers in India to deliver: |
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- As part of Perot Systems, Vision has a truly global -Onshore/Onsite and offshore presence with end-to-end Business Process Services delivery capabilities
- Capabilities to service all IT and BPO requirements from Applications to Processes and Consulting to Infrastructure
- In fact, we have been able to help our clients in their sales efforts an acquire clients
- Guaranteed human resources related cost savings of 40-60% through reduced payroll
- Process improvement, measurement and better quality
- Operational effectiveness improvement with 24/7 operations
- Zero capital investment and significant operating cost savings that positively impact budgets
- Service Level Guarantees for productivity and error rates below industry benchmarks
- Potential for increased revenues through improved collection yields
- Potential accelerated cash flows with reduction in Days Receivables Outstanding
- HIPAA Compliance and healthcare Compliance programs
- Trained, certified and experienced employees dedicated only to your project (Co-Sourcing)
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| 4. Are my patients' records SAFE? |
Ensuring Security - Enhancing Trust
Securing data and managing information is fundamental to our business and its reputation. Being a pioneer in Healthcare BPO Services, compliance to standards laid down by regulatory entities like HIPAA play a vital role in ensuring customer confidence in our capabilities to handle confidential Patient Health Information. Consequently, having a robust Information Security Management System (ISMS) becomes a key attribute to our core competency.
Perot Systems Business Process Solutions focuses on leveraging the benefits arising out of ISO 27001 Compliance to meet and often exceed the tenets advocated by HIPAA, which at all times, is our primary process goal. |
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| 5. What hardware and software is required to get started? |
Scanner, FTP Server, Firewall, VPN Software and Internet Connectivity are all you need to get started. |
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| 6. I already have staff that can perform these functions. Why will working with your company be more cost effective? |
Our clients are able to leverage our personnel and technology infrastructure by sharing these costly but critical resources. We train our medical billers and technology staff to use the most efficient business information processes and pass the savings on to our customers. You also gain access to workflow management (our patented state of the art Vision Information Management System (VIMS)) technology that would be cost-prohibitive to install in-house. |
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| 7. How do I get started? |
| We use the following 4-step model to transition smoothly and efficiently: |
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| Business Analysis: |
We meet with your billing department to identify your company's needs, and match those needs with the talents of our staff. We'll learn your system and determine how we need to customize our process for you. |
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| Pilot: |
We'll put systems in place to get you on-line with our offices here and in India. Then we'll take a 2-3 month trial run to learn your volume requirements, ensure the compatibility of our systems, and to make sure you're comfortable. |
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| Implementation: |
Here's where we get down to it - you start scanning in those reports, and we start coding and billing. |
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| Management Services: |
We'll keep a constant eye on profitability and grow with your company, whether it be acquisitions, HMO contracts, or just more patients.
Vision provides outsourced medical billing, Accounts Receivables, and Coding services for the US Healthcare industry besides setting up offshore facility centers for Software Development. |
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| 8. How do we ensure service delivery continuity? |
At Vision, we give top priority for the continuous functioning of our facility. We have put in place contingency plans for even worst–case scenarios that might result in disruption of services. We at Vision are confident that our well-conceived business model will enable us to continue to support clients without disruption.
Service Level Guarantees for productivity and error rates below industry benchmarks |
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| We have diversified our risks by: |
- Building in multiple levels of redundancies in our infrastructure and
operating model.
- Telecommunications: Vision has multiple links between India and the US for Internet connectivity and voice communications from different leading vendors
- Power: Vision runs its technology infrastructure on UPS hence eliminating any downtime due to short power interruptions. In the case of longer power interruption, up to a week, Vision has a generator set that runs on Diesel. We always have enough Diesel supply in our facility to be able to run our operations for seven days. If it goes beyond this, we are able to replenish our fuel supply within three hours.
- Global Services Delivery Model: As part of our customer centric, Global services delivery model, Vision has been exploring various alternative destinations to set up redundant facilities.
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