Employee Training

In developing its training program, Vision has taken a collaborative approach. Our onsite implementation and transition teams, including internal trainers, team leaders, account managers, and subject-specific experts learn the particular nuances of each client's business. Vision's comprehensive continuous training program, tailored specifically for offshore healthcare transaction processing, is divided into five modules:

Module 1 - Core Training Program:

All employees participate in Vision's Core Training Program, an in-depth introduction to healthcare and claims processing developed entirely from Vision's internal knowledge base. Classroom sessions and computer-aided programs cover a broad spectrum of topics, including healthcare industry trends, insurance types and plan specifics, claims processing life cycle, terminology, etc.

Module 2 - Client Specific Process Training:

Following the Core Training Program, Vision trains its associates on their specific roles, based on the information garnered by the account manager and the subject-specific expert during the course of the site visit. During classroom training, the trainer also acts as a mentor to each participant and is available for one-on-one coaching. The trainer also conducts several assessments throughout the training session to determine individual's training needs.

Module 3 - On-the-Job Training:

Experienced team leaders and agents act as mentors to the associates during on-the-job training and guide them to final certification. As associates become knowledgeable, based on scores and feedback from the mentors, they are inducted into the regular production and quality control cycle. Employees' work is checked and they are monitored closely until they achieve our stringent quality norms and a steady level of productivity.

Module 4 - Certification (Post-Training Activity):

Our computer based and instructor-led training methods lend themselves to constant verification of skills. "Skill checks" or tests are administered after each new skill is presented and practiced to constantly reinforce knowledge of all the skills necessary for a career at Vision. Periodically, we administer an up-to-date comprehensive certification/re-certification test of all employees.

Module 5 - On-going Training (Post-Training Activity):

Ongoing improvements include improving the effectiveness of current training, updating program changes, making additions to the training program, and identifying individual associate proficiency issues. We determine the improvements necessary by performing a needs analysis and we retrain and update all employees on an ongoing basis.