Communications and Physical Infrastructure

Vision’s clients do not have to make any investments in changing their existing technology. Vision’s state-of-the-art support center in Chennai, India, guarantees a seamless transfer of data between clients in the U.S. and our processing center.

The centers feature:

40-hour diesel back-up power supplies
Central air-conditioned facility with floor-based security systems
Private dedicated network fiber to the US with microwave or fiber for the “last mile” (no copper)
Satellite up and downlinks direct to the rooftop of our facilities (by-passing local telecom companies)
Cisco-based network routers and firewalls supporting converged data and voice traffic
DELL servers that handle our highly available, redundant and scalable systems

We use state-of-art network topologies, high bandwidth connectivity, and powerful Web-based technologies to seamlessly implement and deliver quality healthcare transaction processing and collection services. Transfer of data between client locations, our centers in US and India , takes place over high speed encrypted CMS Compliant VPNs to ensure maximum data security.

Vision's Telecommunications Network
Redundant, robust and secure infrastructure

Connectivity

To ensure uninterrupted service to our clients, we have implemented multiple levels of redundancy in our operating infrastructure, minimizing dependence on providers or links that may be unreliable.

Vision's Connectivity Infrastructure
Using multiple redundant links

Vision's multiple redundant links between the U.S. and our site in India are a blend of low-latency fiber, copper, and microwave technologies and highly available satellite and VPN-based back-up routes. We use Cisco-based infrastructure that supports both data and converged IP-based voice. Our innovative voice technology guarantees a superior call quality for our agents and ensures minimum down time.

Physical Support of the Workplace Ethic

Vision's state-of-the-art facilities in Chennai, India, combine aesthetics, world-class technology, and ergonomics, all designed to provide a congenial working atmosphere and support our ability to provide consistent, timely, and quality services.

The facilities work 24/7, 365 days of the year in a three-shift operation with a capacity to accomodate over 570 agents in pleasant, modern, centrally air-conditioned buildings
An in-house cafeteria provides food and snacks round the clock
A fleet of buses and vans provides round-trip transportation for employees from their homes to the processing centers
Conference rooms for discussion and presentations provide comfortable surroundings for educational opportunities
An in-house library maintains a large selection of newsletters, manuals, audio/video discs, tapes, etc., to keep our professionals abreast of the latest healthcare information
Security systems throughout the facility and on each floor ensure HIPAA compliance