Because you want to be in control of your information, Vision has designed collaborative, transparent technology that puts our processing centers in India as near as your phone, fax, or email. You can monitor and manage the work we do 24/7.

Our Workflow Management System, Vision Information Management System, manages the flow of work in our offices in India and provides real-time reports and form-based collaborative tools. You'll get a cross-dimensional view of information on work that is pending or completed and on productivity.

Errors are reduced and the clean claims processing rate increased with our Knowledge Management tool, the Vision Client Information System, which gathers the particulars of each of your claims, then stores, catalogues, and creates an easy-access data base that keeps our agents up-to-date on regulations and requirements.

Collaboration is the key to co-sourcing between client and the processor performing the work. To bridge the miles between the U.S. and India, Vision has designed its newest tool, Virtual-i, a Web-based real-time monitoring application which puts U.S. clients in control of the entire process taking place off shore.

VIMS automates, tracks, and manages the flow of work from the client site to our processing centers in India, follows the work through each stage in the processing cycle, and tracks delivery of completed cases back to the client. We map the skills and competencies of our agents and use these skills profiles to route and distribute work between the participants.

Knowledge Management

• Having a tough time keeping your employees current on changing government regulations, insurance rules, state-specific requirements, compliance, etc.?
• Tired of retraining costs as employees come and go?
• Need a simple solution to the problem of collecting and compiling updates and quickly retrieving them in order to process a claim?

Vision can manage your claims processing knowledge and keep you on top of requirements with our Vision Client Information System. It gathers the particulars of each of your claims and then stores, catalogues, creates easy access, and manages the content to keep your necessary information at our fingertips. Errors are reduced and your clean claims processing rate is increased.

Virtual-i is a visual tool that virtually brings our offices in India right into your location in the U.S., as if our employees were working on your site. By logging onto the Web, you can monitor work as it is actually being performed in our processing centers.

• You'll get a virtual feel for such things as when and if people are working and what type of people are assigned to your tasks.
• Manpower and space can be tracked and reconfigured to optimal performance.
• Reports help you monitor resource usage, availability, and network management.

Virtual-i is the next best thing to being there. In the future, we will be adding video to put clients in even closer touch with their off-shore colleagues.