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| Flatten
your learning curve dramatically. Vision Executives share
their real-world experiences in dealing with the challenges
that you are facing. You'll learn the best solutions and best
practices developed by Vision. |
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Anurag Jain: Prove, Scale, Manage: The Phases of the BPO Delivery Model
Anurag Jain, Vice President-Business Process Solutions, Perot Systems spoke at a conference at the William Davidson Institute at the University of Michigan. A blog was posted by Anurag Jain on the website about the phases of the BPO Delivery Model. |
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ACCOUNT MANAGEMENT- The Basics and the Guiding Philosophy
The role of the account manager is critical to the creation and management of strategic customer relationships and goes beyond just creating a communication channel. The Account manager, the bridge between the customer and the service provider, is always involved in managing the fine balance between building customer focused solutions and navigating internal organization dynamics. |
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Traits of a good medical biller
The Medical Billing industry, among other industries, has seen a surge in outsourcing of employee-centric processes. This need has risen through the shortage of qualified employees in most markets. Companies are looking for other alternatives to stay competitive, and in some cases, just to stay in business. Excluding direct costs such as salary and benefits, the cost of training & development and retention are proving to be prohibitive; as much as 20% of direct costs if an employee stays for a period of one year and much higher if a trainee quits within the first year of employment. A company can create a good employee but stars are made in heaven!! It does take certain qualities to be a great Medical Biller and a good recruitment plan should be capable of identifying them. |
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Outsourcing Offshore: Is Coding Next?
Health information management (HIM) is not the first field to be impacted by the trend to outsource services offshore. Opinions about it vary, the lightest of which comes from humorist Dave Barry. In his recent column for the Miami Herald, he quipped: "When you order a hamburger at McDonald's, the person who's taking your order is actually located in the Philippines. Your hamburger is physically cooked by workers in China, and then transmitted almost instantaneously to the United States via a high-speed Digitized Beef Patty Line (DBPL). All of this happens in less time than it takes you to pick your nose." But coding isn't hamburger, and offshore outsourcing is a serious issue to many. Is medical coding next and, if so, how will this impact the industry? Vision Healthsource, a Perot Systems Company based in Chennai, India, was more than willing to speak about their outsourcing services. "We started operations back in 1998. Initially what we offered was the data entry piece of the work the charge entry, the payment postings, that kind of support work. But two years ago, we started offering coding services to our clients." Today, Vision Healthsource supports some 35 U.S.-based clients and currently offers coding services to six of them, according to Shaji Ravi, head of account management and production. |
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Avoiding the Seven Deadly Sins of Outsourcing Relationships
Given the relentless demand by customers for getting more for less, it’s certain that work will increasingly be outsourced to partners around the corner and around the world. But as smart a business move as outsourcing usually is, effectively managing the workflow is tricky, since a company’s knowledge accompanies its work-often to another shore. Executives need to avoid common pitfalls to ensure that their outsourcing relationships deliver maximum value. James Champy, Chairman of Consulting -Perot Systems calls them the Seven Deadly Sins of Outsourcing Relationships. |
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Smartsourcing
Can the seemingly contradictory mandates of cost-cutting and innovation be integrated? The view presented in this white paper contends that they must be integrated through the use of an innovative strategy called Smartsourcing, which leverages the competencies of service providers in order to achieve a significant increase in total innovative capacity. |
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Information Security and BS-7799
Following a three month long period of audits-internal/external, policy rewriting, spot checks and rigorous network penetration tests, the Chennai BPS centers have been certified as BS799 compliant. KPMG , the lead assessment agency camped in our facilities for a period of over one month to conduct pre-audit tests, provide guidance on implementation and finally a four-day long random audits to ensure compliance to the policies and test if the procedures followed meet the norms prescribed. |
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Developing Content Management to protect intellectual capital
Healthcare providers and related entities are experiencing a distinct squeeze on their profits due to new HIPAA mandates and decreasing government spending on healthcare. Even after employing aggressive conventional cost-cutting strategies, service providers are finding it necessary to look outside their own realms to maintain and oftentimes improve the profitability of their businesses.
-Satish Ponnaiya, Vice President, Vision Healthsource, shares his experience in building powerpacked Content Management Systems in this article. |
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Taking the Outsourcing Plunge
Financial benefits may outweigh fears
Healthcare providers and related entities are experiencing a distinct squeeze on their profits due to new HIPAA mandates and decreasing government spending on healthcare. Even after employing aggressive conventional cost-cutting strategies, service providers are finding it necessary to look outside their own realms to maintain and oftentimes improve the profitability of their businesses.
-By Satish Ponnaiya, Vice President, Vision Healthsource, Inc. *Published in HBMA's Billings Newsletter- Oct-01 |
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| Walking the tight rope between managing rising costs and your corporate objective of growth?
-Mike Barnell, President of Precision Practice Management- a Vision Client, shares his outsourcing experience in this case study penned by Kathleen Goolsby of Outsourcing-Center. |
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| Downloads |
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Process
Management Software Applications
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Vision Information Management System
Delivering Superior performance through process automation
VIMS automates, tracks, and manages the flow of work from the client site to our processing centers in India, follows the work through each stage in the processing cycle, and tracks delivery of completed cases back to the client. We map the skills and competencies of our agents and use these skills profiles to route and distribute work between the participants....Download PDF
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Vision's Client Information System
Harnessing Knowledge For Improving Process Efficiencies
To ensure that our agents are current on ever-changing healthcare regulations and specific client requirements, we have implemented a knowledge-management interface called Vision Client Information System (VCIS). At the click of a button, this system allows us to store, catalogue, and access the information that is uniquely relevant to each client. Complementing this technology is a team of leading medical billing industry consultants who ensure that our clients have access to the best strategic thinking in the industry....Download PDF |
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Links To related Sites:
Healthcare Billing &Management Association
Radiology Billing Management Association
http://www.outsourcing-healthcare.com |
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Media Relations Contact:
Manish Jain
Sr. Manager - Marketing, Sales and Communication
+91-9841038446
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VIMS
Delivers Process Results and also assists you in taking
informed decisions through real-time reports.
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VIMS PDF |
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