In 1997, recognizing the high monetary and human resource cost to businesses performing transaction services, Vision Healthsource pioneered outsourced transaction processing for the U.S.-based healthcare industry. Today, Vision is the leading provider of billing, claims and collections productivity improvement, and human resources solutions for healthcare service providers. Our proven, low-cost, state-of-the-art outsourced processing capabilities relieve clients of the burden and cost of providing these services and allow them to devote more time to growing their businesses.

Our procedures, interactive technology, and extensive staff training—the backbone of our operations in India and the United States—allow us to offer exceptional service at remarkably reduced cost. Vision has continuously upgraded its capabilities and offers the entire spectrum of back-office processes and services in the healthcare domain. Our state-of-the-art facilities in Chennai, India, take full advantage of the highly skilled workforce and economic leverage in the region. That high standard of quality and cost savings is passed on to our clients.

Perot Systems acquired Vision Healthsource in August 2003 to add the offshore healthcare capability, a key link in its healthcare transformation strategy and global service delivery model.

Knowledge Management

To ensure that our agents are current on ever-changing healthcare regulations and specific client requirements, we have implemented a knowledge-management interface called Vision Client Information System (VCIS). At the click of a button, this system allows us to store, catalogue, and access the information that is uniquely relevant to each client. Complementing this technology is a team of leading medical billing industry consultants who ensure that our clients have access to the best strategic thinking in the industry.

Collaborative Technology

Collaboration is the key to our proprietary workflow application, Vision Information Management System (VIMS), a powerful software that smoothly transfers work from the client’s location to our processing floor and allows clients to monitor and manage work at the offshore location. This exclusive Web-based tool puts the client is in control at all times and delivers real-time reports over secure communications. Turnaround is fast and work is accurate. Services are customized to each client’s needs.

The Team

At Vision, we believe that people are our key assets and we have put in place comprehensive programs to recruit, train, retain, and retrain our employees. Our professional, entrepreneurial management team has over 50 years combined experience in diverse areas such as strategic planning, operations, business process management, and technology.

The Vision Business Model

Outsourcing allows companies to conserve capital, reduce costs, and focus on growth. Vision's business model is to build the infrastructure, technology, systems, and staff needed to help customers achieve their objectives. Some of Vision’s highlights are: